Privacy Policy

1. Who this covers

This Privacy Policy explains how Pcnaid Inc. ("we", "us") handles personal data in connection with DelegatedSSL (the "Service"). It applies to visitors of delegatedssl.com and to customers using the authenticated application and API.

2. What we collect

• Account data — your name, email and organization details, provided directly or via Auth0 at sign-in.
• Operational data — the domains, clients, tags and notes you add; validation and certificate status; audit-log entries for privileged actions.
• Contact data — information you submit through our contact form (name, email, company, message).
• Technical data — request metadata such as IP address, user agent and a request ID, used for security, rate limiting and troubleshooting.

We do not collect or store certificate private keys; that material is managed by Cloudflare for SaaS at the edge.

3. How we use it

• To provide the Service — creating custom hostnames, delegating validation, issuing and renewing certificates.
• To secure the platform — authentication, tenant isolation, rate limiting and abuse prevention.
• To communicate with you — service notices, responses to enquiries and, where applicable, billing.
• To improve reliability and diagnose issues.

4. Sub-processors we rely on

We share data only with the providers needed to operate the Service:

• Cloudflare — hosting, Custom Hostnames, certificate issuance and edge delivery.
• Auth0 — authentication and identity.
• Stripe — billing and payment processing (where applicable).
• Resend — transactional and contact email.

We do not sell your personal data.

5. Data retention

We retain account and operational data for as long as your organization uses the Service, and for a reasonable period afterward to meet legal, security and accounting obligations. Contact submissions are retained to handle and follow up on your enquiry. You can request deletion as described below.

6. Security

Every record is scoped to your organization by database row-level security. API keys and webhook secrets are stored only as hashes, transport is encrypted with HSTS and modern TLS, and access is authenticated on every request. See our security page for details.

7. Your rights

Depending on where you live, you may have rights to access, correct, export or delete your personal data, and to object to or restrict certain processing. To exercise any of these, email privacy@delegatedssl.com and we'll respond within a reasonable timeframe.

8. Changes to this policy

We may update this policy as the Service evolves. Material changes will be reflected in the "last updated" date above, and we'll take reasonable steps to notify you where appropriate.

9. Contact

Privacy questions or requests? Email privacy@delegatedssl.com.